Slim volume packed with resources and insights

This is an excellent resource for coaches, managers and/or leaders in the workplace. Basicallyfor anyone who wants to be more thoughtful in their conversations with others. Graham has structured the chapters so that they are brief, informative, and yet not overwhelming. He makes suggestions and provides frameworks which the reader can choose to use in their own way. This is a text which I keep coming back to for ideas and inspiration in my work.